Privacy Policy

1. Important Summary

Claire is a skincare guidance product. To personalize the Service, we may collect information about your skin, skincare goals, routines, products, photos, progress, app activity, and subscription status.

Some of this information may be personal, sensitive, or health-adjacent. Claire is not a medical provider, but we treat skin-related information carefully.

We may use your information to provide, personalize, improve, secure, and develop Claire. We may also use aggregated, de-identified, or anonymized information for analytics, research, product development, and future AI improvement.

We do not sell your personal information for money. We do not knowingly collect information from children under 13.

2. Information We Collect

We collect information in several ways: information you provide, information generated through your use of Claire, information collected automatically, and information from third parties.

A. Account Information

We may collect:

• name;
• preferred name;
• email address;
• login credentials or authentication identifiers;
• account ID;
• profile settings;
• communication preferences;
• admin status, if applicable.

If you sign in with Google or Apple, we may receive information from those providers, such as your email address, name, and authentication identifier, depending on your settings.

B. Skin Profile and Onboarding Information

Claire may collect information you provide during onboarding or profile updates, including:

• skin type;
• skin concerns;
• skincare goals;
• sensitivities;
• allergies or ingredients you prefer to avoid;
• routine preferences;
• products you currently use;
• budget preferences;
• lifestyle or environment-related skincare factors;
• how your skin concerns affect your routine or confidence;
• answers to skincare profile questions;
• country or general region if provided;
• age or age range if provided.

This information helps Claire personalize guidance, routines, and recommendations.

C. Photos and Image Information

If you upload photos, Claire may collect:

• uploaded skin or progress photos;
• photo metadata generated by the Service;
• image submission records;
• image-related analysis outputs;
• concern timeline images;
• whether an image was attached to an Ask Claire request.

You should not upload photos of other people unless you have permission.

D. Messages, Prompts, and AI Interactions

When you use Ask Claire or other AI features, we may collect:

• messages and prompts you submit;
• attached context, such as selected concern, saved products, or image presence;
• AI-generated responses;
• feedback or actions related to AI responses;
• routine requests and outputs;
• product recommendation interactions.

We use this information to provide responses, maintain conversation history where applicable, personalize the Service, improve safety, debug errors, enforce limits, and improve Claire.

E. Product, Routine, and Progress Information

We may collect:

• saved products;
• product views and clicks;
• product preferences;
• routine steps;
• generated routines;
• routine regeneration activity;
• progress tracking entries;
• skin concern events;
• skin snapshots;
• user notes or structured tracking inputs;
• subscription-gated feature usage.

F. Subscription and Payment Information

We collect limited subscription and billing-related information, such as:

• subscription tier;
• subscription status;
• billing interval;
• payment provider;
• Stripe customer or subscription identifiers;
• Apple transaction or subscription identifiers;
• product IDs;
• renewal or expiration information;
• cancellation status;
• entitlement status.

Payments are processed by third-party providers such as Stripe or Apple. We do not directly store full credit card numbers.

G. Location and UV Information

If we offer location-based features such as UV index or SPF guidance, we may ask for permission to access your location.

Depending on the feature, we may collect:

• approximate location;
• precise location if you grant permission;
• local UV index or weather-related data;
• permission status.

Location access is optional. You can disable it through your device or browser settings. If disabled, location-based features may not work. Claire may use providers such as Open-Meteo to retrieve weather or UV index information needed to display UV guidance.

H. Device, Usage, and Analytics Information

We may collect information automatically, including:

• pages viewed;
• buttons clicked;
• session information;
• feature usage;
• anonymous analytics ID;
• session ID;
• user ID when you are signed in;
• onboarding drop-off;
• subscription conversion events;
• product outbound clicks;
• device type;
• browser or app environment;
• operating system;
• referring pages;
• timestamps;
• error logs;
• approximate region derived from IP address;
• app performance and diagnostic information.

We use first-party analytics where possible. We aim not to store raw sensitive freeform skin notes, raw prompts, full AI responses, or image contents in analytics event metadata unless necessary for providing the Service or debugging.

I. Notifications and Device Tokens

If you enable notifications in the iOS app, we may collect and store:

• APNs device token;
• notification permission and preference settings;
• notification categories you choose, such as routine reminders, Beauty Brief articles, concern follow-ups, or general updates;
• APNs environment, such as sandbox or production;
• app version;
• device name if provided by the app;
• bundle ID;
• last-seen timestamp for the token.

We use this information to register your device, respect your preferences, send requested notifications, troubleshoot delivery, and disable invalid tokens.

J. Cookies and Similar Technologies

Claire may use cookies, local storage, session storage, and similar technologies to:

• keep you signed in;
• remember preferences;
• detect whether you are using the iOS app;
• support authentication;
• measure usage;
• prevent fraud;
• improve performance.

You can manage cookies through your browser settings, but disabling cookies may affect the Service.

3. How We Use Information

We may use information to:

• create and manage your account;
• authenticate you;
• provide personalized skincare guidance;
• generate AI responses;
• build and improve routines;
• recommend products;
• save and display products;
• track progress and skin concerns;
• personalize content based on your skin profile;
• provide subscription features;
• process payments and verify entitlements;
• restore purchases;
• provide customer support;
• send service-related communications;
• improve safety, reliability, and performance;
• prevent fraud, abuse, and unauthorized access;
• debug errors;
• analyze usage and improve product design;
• understand onboarding, retention, conversion, and engagement;
• comply with law and enforce our Terms.

4. AI, Product Improvement, and Future Training Use

Claire uses artificial intelligence to provide personalized skincare guidance. To operate these features, we may process your prompts, profile information, product information, routines, photos, and other relevant context through AI systems and service providers.

When you choose to use image analysis, Claire may upload the image, create a temporary signed image URL or image data payload, and send the image together with relevant profile or prompt context to third-party AI providers or AI infrastructure providers so Claire can generate skincare-related observations. Claire does not use image analysis to diagnose medical conditions.

We may use data to improve Claire, including improving prompts, safety systems, product recommendations, routine logic, personalization, analytics, and AI-powered features.

We may use aggregated, anonymized, or de-identified data for analytics, research, product development, and AI improvement.

In the future, Claire may use user data, including skincare profile information, prompts, messages, images, feedback, routines, progress information, and interaction data, to train, fine-tune, evaluate, or improve Claire-owned or Claire-operated AI models, where permitted by law. If legally required, we will provide notice, consent, or opt-out choices before using certain personal or sensitive data for AI training.

We do not intend to use personal information to train third-party foundation models in a way that allows those providers to identify you, unless we disclose that practice or obtain consent where required.

Because AI and privacy laws are evolving, we may update this Privacy Policy as our AI data practices change.

5. How We Share Information

We may share information with the following categories of recipients.

A. Service Providers

We may share information with vendors and service providers that help us operate Claire, such as:

• hosting providers;
• database and authentication providers;
• cloud storage providers;
• AI model and infrastructure providers;
• payment processors;
• analytics providers;
• email or communication providers;
• error monitoring and security providers;
• weather or UV data providers.

These providers may process information on our behalf according to their agreements with us.

B. Payment Providers

If you purchase Claire+ on the web, payment may be processed by Stripe. If you purchase in the iOS app, payment is processed by Apple In-App Purchase.

We receive limited payment-related information needed to manage subscriptions and entitlements.

C. AI Providers

We may send relevant prompts, profile context, product information, image context, and other necessary information to AI model providers or AI infrastructure providers to generate responses and operate Claire.

D. Retail and Affiliate Links

If you click a product link, you may be directed to a third-party retailer or brand website. The third party may receive information such as referral URL, affiliate tag, device/browser information, and any information you provide to that third party.

Claire may earn affiliate commissions from qualifying purchases.

E. Legal, Safety, and Compliance

We may disclose information if we believe it is necessary to:

• comply with law;
• respond to legal process;
• protect rights, safety, and security;
• prevent fraud or abuse;
• enforce our Terms;
• investigate potential violations;
• protect users, Claire, or the public.

F. Business Transfers

If Claire is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.

6. Data Retention

We retain information for as long as reasonably necessary to provide Claire, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and improve the Service.

Retention periods may vary depending on the type of information, the purpose of processing, legal requirements, and user settings.

If you delete your account or request deletion, we will delete or de-identify information where required by law, subject to exceptions such as legal obligations, security, fraud prevention, backup retention, payment records, and legitimate business needs. Account deletion is designed to remove user-owned app records and user-owned uploaded photo objects from Claire storage, including skin scan, progress, and concern photos stored under your user-specific storage path.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no system is perfectly secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials secure.

8. Your Choices and Controls

Depending on your location and applicable law, you may have choices such as:

• accessing certain account information;
• updating your profile;
• deleting photos or entries where available;
• requesting account deletion;
• deleting uploaded storage photos through account deletion where applicable;
• canceling subscriptions;
• disabling location access;
• managing cookies;
• opting out of certain communications;
• requesting a copy of your data;
• requesting correction or deletion;
• objecting to or limiting certain processing.

To make a privacy request, contact us at support@claire-skincare.com.

9. Location Controls

If Claire asks for location permission, you can grant or deny it. You can later change location permissions in your device or browser settings.

If you disable location access, UV index or location-based SPF guidance may not be personalized.

10. Photos and Sensitive Information

Photos and skin-related information may reveal sensitive or health-adjacent information. You should only upload information you are comfortable sharing with Claire.

Avoid uploading photos or information that include other people, identifying documents, financial information, or unrelated sensitive content.

11. Children’s Privacy

Claire is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

If you are under the age of majority in your jurisdiction, you should use Claire only with involvement and consent from a parent or guardian.

12. U.S. State Privacy Rights

Depending on where you live, including if you are a California resident, you may have rights regarding your personal information. These rights may include the right to know, access, correct, delete, obtain a copy of, or opt out of certain uses or disclosures of personal information.

California law also gives residents rights related to sensitive personal information, including the right to limit certain uses and disclosures of sensitive personal information. California’s privacy guidance identifies sensitive personal information as including categories such as precise geolocation and certain health-related information.

Claire does not sell your personal information for money. If our practices change in a way that constitutes a “sale” or “sharing” under applicable privacy law, we will provide required notices and choices.

To exercise applicable rights, contact us at support@claire-skincare.com. We may need to verify your identity before fulfilling a request.

We will not discriminate against you for exercising privacy rights.

13. International Users

Claire is operated from the United States. If you use Claire from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Data protection laws in those countries may differ from the laws where you live.

14. Third-Party Links and Services

Claire may link to third-party websites, products, services, app stores, payment processors, retailers, or AI services. We are not responsible for the privacy practices of third parties.

You should review third-party privacy policies before providing information to them.

15. App Store Privacy Details

If you download Claire through the Apple App Store, Apple may display App Privacy Details based on information we provide about our data practices. This Privacy Policy is intended to describe our practices in more detail. If you notice an inconsistency, contact us at support@claire-skincare.com.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we may notify you through the Service, by email, or by other reasonable means.

Your continued use of Claire after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

17. Contact

If you have questions or requests about this Privacy Policy, contact us at:

support@claire-skincare.com